I contacted them by phone and was given instructions to go to their site and fill out paperwork send the paperwork with the watch by mail to their facility in Utah. I queried the company site of the watch maker and they referred me to Times Ticking. My four year old watch finally lost power and I could find no one locally that would replace the battery. How nice to do business with someone who has good customer services skills- offers an estimate, does what they say will do and does an excellent job. TT exceeded all of my expectations…and my old watch is working like new Amazing! And the only place I recommend for service. They not only fixed it, but it is better than when I bought it new. I had several issues with my Bulova mechanical watch, including running too fast. More like a big e-tailer in response and fulfillment than a locally owned small business. Prompt replies, good price, swift shipping. Total web transaction, found with a search engine for my seemingly rare Lopex III. Nothing but great things to say about the service, professionalism, communication and quality. I recently had my watch repaired at Times Ticking. Thanks for the great work!! I’ll be back for sure. The staff was very friendly and communicated with me when the job was complete. The job was done on time at the exact price quoted, I would trust no one else with my clocks. My parents own a Schoolhouse clock Circa 1870’s that I had cleaned for their 60th anniversary. Times Ticking was prompt, inexpensive, and even phoned when they got my watch and told me in advance what it would cost to repair. I got it back just like new 2 weeks later and 2,000 miles away. The last time I had a watch repaired locally it cost more than the watch did new. We have an extremely high customer satisfaction rate and also a high return customer rate. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart.
We have expanded over the years to more retail stores and a separate repair center that accepts clocks from all over the world. Times Ticking began in 1983 as a retail store and repair center for watches and clocks. You are responsible to provide a credit card for costs related to shipping and handling back to you. If you do not want your clock repaired at that time your clock will be returned to you. On your approval, you will be asked to provide a credit card number.
Once your clock is received and has been examined, you will receive a phone call with the diagnosis and the cost of the repair.
We have a simple process for mailing your clock to us, our estimates are free. Our repairs can be as simple as a tune up, and can be as complicated as a rebuild, movement clean and overhaul and even a complete restoration. No job is too big or too small and we can do any repair on any clock. We have done many repairs that others have given up on. Not only can we take preemptive measures to keep your clock running for a long time, but we can restore clocks that have seen better days. Our expert watchmakers strive to make sure your clock can be worn for many years to come. We know that your Timeworks clock is important to you and understand that the sentimental value more often than not outweighs the monetary value. Timeworks began with three brothers and an idea - to create a line of historically authentic and attractive mantel and wall clocks. Timeworks clocks inspire the imagination with themes that enrich and accentuate today's home decor. Timeworks clocks use the finest obtainable quartz movements to ensure reliable and trouble-free service and are all individually hand made. Timeworks clocks use the finest components available - solid, hand-antiqued brass for cases and pendulums, die-cut steel hands with time-worn patinas and beautifully finished birch and walnut frames.
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